At Toy Store, we believe every play experience should be magical! Our shipping and returns policies are designed with your family’s happiness in mind.

📦 Shipping Information

Order Processing Time

We’re busy elves preparing your toys for their journey! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Timeframes

🚀 Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 days after shipping
  • Perfect for when you can’t wait to see those little eyes light up!

🎉 Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 days after shipping
  • Great for bigger toy adventures!

🌍 Worldwide Shipping: We ship globally (except some remote areas in Asia) because every child deserves magical toys!

🔄 Returns & Exchanges

Our Happiness Promise: If your child isn’t completely delighted with their new toy, we’ll gladly accept returns within 15 days of delivery for a refund or exchange!

📋 Return Process – As Easy as Child’s Play!

Step 1: Contact Our Toy Experts

Email us at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Item(s) you’d like to return
  • Reason for return
  • Whether you prefer an exchange or refund

Step 2: Wait for Instructions

Our customer care team will respond within 24 hours with return authorization and shipping instructions. We’re usually much faster – because we know waiting is hard when you’re excited about toys!

Step 3: Package and Ship

Please return items in their original packaging with all tags and accessories. Once we receive your return, we’ll process your refund or exchange within 3-5 business days.

💰 Refund Information

  • Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account
  • Shipping Costs: Original shipping fees are non-refundable

🔄 Exchange Policy

Prefer a different toy? We’re happy to help!

  • Exchanges are subject to product availability
  • If the exchange item costs more, you’ll pay the difference
  • If it costs less, we’ll refund the difference
  • We’ll cover the shipping cost for your replacement item!

🚫 Items We Cannot Accept Returns For

To ensure the health and safety of all the children who enjoy our toys, we cannot accept returns for:

  • Opened Clay, Putty & Compounds – For hygiene reasons
  • Kids’ Crafts that have been opened or partially used
  • Stuffed Animals without their original tags and packaging
  • Any item that is not in its original condition, is damaged, or shows signs of wear

🌍 International Returns

Since we ship worldwide (except some remote areas in Asia), international customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping your receipt until the return is processed.

🎪 Questions? We’re Here to Help! 🎪

Email: [email protected]

Mail: 15 Taft Street, Quincy, US 02169

Response Time: Usually within hours – because we know toy emergencies can’t wait!

Thank you for choosing Toy Store for your family’s playtime adventures! We’re committed to making your experience as joyful as the toys we sell. If something isn’t quite right, we’ll work with you to make it better – because happy families are our favorite thing!

With playful regards,
The Toy Store Family

document.addEventListener(‘DOMContentLoaded’, function() { const currentDate = new Date(); const policyDate = document.createElement(‘p’); policyDate.style.textAlign = ‘center’; policyDate.style.color = ‘#666′; policyDate.style.marginTop = ’30px’; policyDate.style.fontSize = ‘0.9em’; policyDate.textContent = ‘Policy Last Updated: ‘ + currentDate.toLocaleDateString(‘en-US’, { year: ‘numeric’, month: ‘long’, day: ‘numeric’ }); document.body.appendChild(policyDate); });