FAQ

At Toy Store, we specialize in a wide range of toys that blend fun with learning and cuddles with adventure! Our menu includes:

• Baby Learning Toys and Learning & Development Toys for early education.
• Bilingual Toys and Math Toys to spark language and cognitive skills.
• Creative options like Clay, Putty & Compounds and Kids’ Crafts for imaginative minds.
• Cuddly companions such as Dinosaur, Fantasy, Farmyard, Giant, Jungle, Ocean, and Pet Stuffed Animals for cozy adventures.
• Engaging play sets like Engineering Toys, Play Vehicles, Racetracks & Playsets, Easels & Activity Tables, and Fidget Toys for curious explorers.

All our products are designed to support childhood development through play, focusing on affordability, safety, and global appeal.

Absolutely! Safety is our top priority. We carefully curate our collection to ensure all toys meet high-quality standards and are age-appropriate. From STEM kits to stuffed animals, every item is checked for durability and non-toxic materials during processing. If you have specific safety concerns, don’t hesitate to reach out to us.

Yes! Our toys cater to a variety of age ranges, from infants to older kids. For example, Baby Learning Toys are perfect for toddlers, while Engineering Toys and Math Toys suit school-aged children. Browse our categories to find the ideal fit for your little one’s stage.

We offer two convenient shipping methods to get your toys to you safely and on time:

• Standard Shipping: Costs $12.95 and uses carriers like DHL or FedEx for fast delivery. Your order arrives within 10-15 days after shipping.
• Free Shipping: Available for orders over $50, using EMS. This economical option delivers within 15-25 days after shipping.

All orders are processed within 1-2 business days after payment confirmation. For faster delivery (e.g., last-minute gifts), we recommend Standard Shipping.

We ship worldwide to bring smiles to families across the globe! However, due to logistical constraints, we currently cannot deliver to some remote areas, including parts of Asia. If you’re unsure about your location, contact us for clarification.

Once your order is shipped, we’ll send you a tracking number via email. You can use this to follow your package’s journey right to your doorstep. If you don’t receive it, check your spam folder or email us for assistance.

We accept major payment options for your convenience: Visa, MasterCard, JCB, and PayPal. All transactions are secure, so you can shop with confidence.

No, you don’t need to create an account to make a purchase. Simply proceed as a guest during checkout. However, having an account can make future orders faster and allow you to track your history.

If you encounter any problems during payment, first ensure your card or PayPal account is valid. For persistent issues, email us at [email protected], and we’ll help resolve it promptly.

We want every toy to bring joy! If something isn’t right, you can return items within 15 days of delivery. Please contact our support team at [email protected] to initiate the process. For full details, visit our Returns Policy page.

We’re always here to help! Email us at [email protected] for any questions about delivery, products, or returns. Our team aims to respond quickly to ensure your experience is smooth and enjoyable.

Toy Store is more than just a shop—we’re a family dedicated to enriching childhoods. With a focus on affordability, safety, and global reach, we curate toys that inspire learning and adventure. From bilingual toys to giant stuffed animals, we’re committed to making every moment count for parents, grandparents, and gift-givers alike.

Yes! We often have promotions, such as free shipping on orders over $50. Keep an eye on our website or sign up for updates to stay informed about special deals.